Do you know anyone in your workplace or life who says, “I don’t do drama”? Those who say they “don’t do it” are often the ones who have the most of it.
My follow-through and responsiveness in business didn’t come about through business leadership, they were shaped during my earliest position as a legal secretary. In 1983, 18-year-old me was employed by Solomon & Jagelman, lawyers, on the 62nd floor of the MLC Centre in Sydney CBD. An elite firm with even more elite customers. My mentors in that firm showed me how critical it was to follow-through and be responsive in a professional manner.
We managed short-notice placements of nurses and care staff around the clock. Based in sub-tropical Sunshine Coast, Queensland on the east coast of Australia, one thing we could not control was the weather.
Employee engagement is not a characteristic of employees but rather an experience created by organisation’s leaders, managers and team members.
I’d have brought the two frameworks I train people in now into my business even BEFORE I employed my first people because every employer of people needs to understand themselves first.