Susan Dunlop is an accomplished coach, certified 3 Vital Questions facilitator, and the former founder and CEO of a small home-based nursing agency that grew exponentially to serve Australia’s healthcare and aged care sector. 

During her first entrepreneurial journey, Susan encountered her most formidable challenge: mastering the ‘people aspect’ of business. 

As she thrived in a niche market, passionate about delivering her labour hire placement services to a growing list of clients and her professional team of nurses and care staff, two years into the business, Susan found herself stretched thin and exhausted. This business was visioned to be a sea-change after her exit from Sydney; however, operating a 24/7 on-call nursing agency was no sea-change.

Realising the need to expand her internal team, Susan vividly recalls the feeling of that transition—like relinquishing control of the steering wheel—from doing what she loved and was really good at—serving her clients—to managing the chaos in the back seat.

Balancing client focus with internal team setup proved to be an unexpected and daunting task for Susan. She now understands herself and what was behind that. At the time, she did the best she could.

Through that experience and her work beyond leading her company, Susan has gained invaluable insights into the complexities of managing staff conflicts and workplace dynamics. She empathises with the challenges faced by business leaders and managers striving to excel in the people aspect of their roles.

It’s a well-documented fact that leaders and managers spend up to 40 percent of their time dealing with workplace disputes and drama.

Inspired by her personal experiences and passion for practising the principles of TED* (*The Empowerment Dynamic) in her life and work, Susan is on a mission to empower leaders and their people to shift from reactive leadership to creative leadership at work and in their personal lives.

Susan Dunlop is the trusted partner who will guide you and your people to co-create a drama-free, more productive, and cohesive workplace while also delivering deep personal development at the same time.

Beyond her coaching and facilitating programs in personal and workplace empowerment, Susan is a passionate speaker, trauma-informed lived-experience expert and a podcast host.

Her unique blend of professional expertise, authenticity and inclusiveness, and lived experience, creates a powerful force for positive change, modelling how to foster empathy and compassion and promote conscious communication, shaping a future where every individual feels heard, valued, and empowered to be the creator they were born to be.