
From Mastery to Humanity: Ben’s Journey from Profits to People
“I’m an introvert. Interacting with people drains my energy. I wasn’t active in engaging with people. The coach I chose understood what was happening underneath, which I couldn’t see.”

“I’m an introvert. Interacting with people drains my energy. I wasn’t active in engaging with people. The coach I chose understood what was happening underneath, which I couldn’t see.”

Reflecting on his journey, Ben shared, “There is nobody that’s training people like me in this space.”

In David’ Emerald’s Empowerment Dynamic triangle, the Challenger role is one of the three empowering alternatives to the Drama Triangle. Yet, it is not the role we tend to reach for as easily as the reactive, disempowering Persecutor role. Before

Self-leadership is for all of us, especially those who’ve known hardship, pressure, or the feeling of being at the mercy of others’ choices.

We’ve all seen it: family dynamics feeling like invisible tripwires waiting to be triggered, or a workplace spiralling into the “Drama Triangle.”

I first learned about “touchpoints” years ago, when I came across Kevin Roberts’ Lovemarks: The Future Beyond Brands back in 2006. Kevin was then CEO Worldwide of Saatchi & Saatchi.
Around the same time, I remember hearing Anthony Robbins describe one of the seven steps to business mastery: to create raving fans of your clients and people.
Susan once created a business she thought was a lifestyle business. Over the next five years she constantly had to reset her vision as that business grew beyond what she anticipated. Bringing her professional corporate experience to the table, having worked for 16 years in a Sydney law firm serving elite Eastern Sydney clientele, Susan quickly shifted gears, aspiring to become a better leader, CEO, Company Director and partner to her clients. Susan approaches work, how she engages with clients, her podcast guests and blog writing consciously choosing to show up authentically, truthfully and with vulnerability to model and inspire change and empowerment. This blog includes transcripts from podcast interviews and interesting stories, some exercises and worksheets, all with gems of wisdom and key takeaways for you to benefit from. Enjoy!