Touchpoints — Every Moment Matters

I first learned about “touchpoints” years ago, when I came across Kevin Roberts’ Lovemarks: The Future Beyond Brands back in 2006. Kevin was then CEO Worldwide of Saatchi & Saatchi.

Around the same time, I remember hearing Anthony Robbins describe one of the seven steps to business mastery: to create raving fans of your clients and people.

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How Much Is Drama Costing You?

A Self-Leadership Q&A for Organisational Change Before we talk strategy or compliance, let’s talk honestly.How much time, energy, and trust…

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